Error Messages
For any problem not described in the following error messages, open a support ticket using the dedicated wizard.
System | Message | Meaning | Solution |
|---|---|---|---|
Login | User E-Mail is not registered or wrong. Please verify you entered correctly your E-Mail address. | Email address not registered or incorrect. | Enter your email address used to purchase your MarvelChart subscription. |
Login | Invalid Password. Please verify you entered correctly your Password. | Invalid password. | Enter your password for the email address used to purchase your MarvelChart subscription. |
Login | Missing subscriptions in your account. Please open your personal information page on https://www.marvelchart.com and check your MarvelChart subscriptions. | Your account lacks the necessary MarvelChart subscriptions. | Go to your personal page at https://www.marvelchart.com and verify that you have accepted the MarvelChart terms of use and the status of your subscription. |
Login | Your IP address is temporarily blocked. Please wait a few minutes then try to login again. | Your IP address is temporarily blocked. | Wait a few minutes before attempting to log in again. |
Login | Your MarvelChart license is expired. Browse to https://www.marvelchart.com to buy a new subscription plan. | Your MarvelChart license has expired. | Go to https://www.marvelchart.com to purchase a new subscription plan. |
Login | Your account has never subscribed a license for MarvelChart. Please open your personal information page on https://www.marvelchart.com and check your MarvelChart subscriptions. | Your account has never subscribed to a MarvelChart license. | Go to your personal page at https://www.marvelchart.com and verify that you have accepted the MarvelChart terms of use and the status of your subscription. |
Login | Demo License not valid for this machine. | Invalid Demo license for this machine. | Go to https://www.marvelchart.com to purchase a new subscription plan. |
Login | Demo License has already been used. | Demo license already used. | Go to https://www.marvelchart.com to purchase a new subscription plan. |
Login | Cannot establish an HTTPS connection to the authentication server. Please verify your internet connectivity and try to login again in a few minutes. | Unable to establish a secure HTTPS connection to the authentication server. | Verify your internet connectivity and try to log in again in a few minutes. If the problem persists, restart your system. |
Login | Missing OTP code generation. Please login to your personal area on https://www.marvelchart.com and follow the procedure to generate your OTP code. | Missing OTP, MarvelChart account information is incomplete. | Open your personal page at https://www.marvelchart.com and follow the wizard to generate your OTP code. |
Login | An OTP code is needed to continue the login procedure. Please enter the OTP code provided by the Google Authenticator app on your smartphone. | An OTP is required to log in. | Enter the OTP code provided by the Google Authenticator app on your smartphone. If you do not have the code, open your personal page at https://www.marvelchart.com and follow the wizard to generate your OTP code. |
Orders | Invalid symbol or order quantity | Invalid order symbol or quantity. | Choose another symbol or use the symbol provided by another broker, set a different order quantity. |
Orders | Invalid account | Invalid account to send order to. | Choose a different account. |
Orders | Invalid order price | Invalid Limit/Stop price for order. | Choose a different Limit/Stop price. |
Orders | Invalid last price | Invalid Last price or cannot be found from market. | Choose another symbol or use the symbol provided by another broker. |
Orders | Invalid distance | Invalid distance set for Trailing-Stop order from Last price. | Set a different distance of the Trailing-Stop order price. |
Orders | Can't change price for a Trailing-Stop order. Current Trailing-Stop order is still working. | It is not possible to change the price of a Trailing-Stop order. The current Trailing-Stop order is still running. | Place a new Trailing-Stop order and cancel the current order. |
Orders | Take Profit or Stop Loss settings seems to be opposite | The prices of the Take Profit and Stop Loss orders are not consistent with the type of order being sent to the market. | Change the Take Profit and Stop Loss values. |
DOM | The symbol you selected cannot be traded or doesn't provide DOM data | The selected symbol cannot be bought/sold or there is no Bid/Ask data available to feed the DOM. | Choose another symbol or use the symbol provided by another broker. |
Chart | The 'StyleName' chart style isn't supported by the 'DatafeedName' datafeed, because it doesn't provide Bid/Ask prices and DOM. | The chart style 'StyleName' is not supported by the datafeed 'DataFeedName' because it does not provide Bid/Ask price data and/or DOM data. | Choose a different chart style, choose another symbol, or use the symbol provided by another datafeed. |