Refund Policy
How to get a solution on a MarvelChart problem
As an online retailer, you already know that returns happen — a lot — and it’s impossible to please every customer.
But did you know that consumers abandon their digital shopping carts 69% of the time? And that 12% of those cited an unsatisfactory return policy as the reason?
Posting a thorough return policy can help you reduce that percentage and retain more customers.
Our refund and return policy template is free and helps businesses like yours display a comprehensive, easy-to-read policy in just a few clicks.
Below we’ll go over why you need a return policy, show you some examples, and provide you with a free return policy template download to set your business up for success.
If you’re short on time, build one for free with our return policy generator instead.
What Is a Return Policy?
A return policy outlines how, when, and under what conditions your customers can return purchased goods and services.
You can name your return policy in many different ways, such as:
- Return and refund policy
- Returns and exchange policy
- Shipping and return Policy
- Store Return Policy
A well-written return policy can help your business retain customers and increase sales. But overly restrictive or nonexistent policies tend to scare people away.
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